What happens if you can't verify my identity?

Sometimes a check doesn't go through on the first try, often because a detail like your address or date of birth doesn't match what's on file somewhere. If that happens, we'll ask you to confirm or re-enter a few things. If it still doesn't clear, our support team can help you sort it out directly. A check that doesn't pass right away doesn't mean you're turned down, it usually just means we need one more look.